Frequently Asked Questions

Answers to your common queries

What security measures are in place to protect my funds during real-time payout processing to my team?

We use advanced encryption and secure protocols to protect your funds during real-time payouts, ensuring safe and reliable transactions always.

How can I reconcile my monthly vendor payments with the transaction history provided by your platform?

Our platform provides detailed transaction histories, allowing you to easily reconcile monthly vendor payments with downloadable reports and detailed transaction logs.

How often is your platform updated with new features and security enhancements?

We regularly update our platform with new features and security enhancements to ensure optimal performance and protect your data, with updates deployed frequently.

What kind of documentation and support resources are available to help me get started with your platform?

We provide comprehensive documentation, and a dedicated support team to assist you with onboarding and any questions you may have.

How secure are the transactions processed through your payment gateway?

We use advanced encryption and PCI DSS-compliant systems to ensure your transactions are 100% secure, protecting sensitive customer data at all times.

What payment methods are supported by your gateway?

Our payment gateway supports a variety of methods, including credit/debit cards, net banking, UPI, and mobile wallets.

How quickly are payments processed?

Payments are processed in real-time, ensuring a seamless experience for your customers. Settlement timelines vary depending on your bank or payment method.

Can I link multiple bank accounts to the payment gateway?

Yes, you can link multiple bank accounts, allowing flexibility in managing payouts and settlements across different accounts.

Does your payment gateway support all major banks?

Absolutely! Our gateway is integrated with all leading banks, ensuring wide compatibility and convenience for your business needs.

How does reconciliation work with your gateway?

Our platform provides detailed transaction reports and automated reconciliation tools to help you manage your accounts efficiently.

What happens if a transaction fails due to a banking issue?

In the event of a failed transaction, we provide real-time notifications and initiate refunds or retries depending on the situation.

How do payouts work with your payment gateway?

Payouts are processed directly to your linked bank accounts, with customizable schedules for same-day, next-day, or weekly settlements.

Are there any limits on payout amounts?

Payout limits depend on your account type and bank policies. We can assist you in setting up limits that suit your business requirements.

Can I track the status of my payouts?

Yes, our platform includes a real-time dashboard where you can track and manage all payout transactions effortlessly.

Frequently Asked Questions

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